Wednesday, April 7, 2010

Frequently Asked Questions

  1. Do you do meetup?
  2. Can you charge me cheaper? 
  3. Payment first before items are sent. How do i know whether if you are a scammer? 
  4. Are your items instocks? Authentic?
  5. What is the different between normal and registered postage?
  6. By joining your mailing list (be a member!), what benefits do I get?
  7. Why is your bags made in China? Are they authentic?
  8. How long will I receive my items by postage?
  9. Will you bring back "sold out" items and bags?
  10. Will you bring in more VS products? 
  11. Why didn't you reply my email? 
  12. Will I get any paper bag/gift box if i purchase your item?
  13. Why isn't the shipping fees by units, like other VS spree blogshop?


Where can you do meetup?

We are sorry.
As we are currently busy, we would not be able to meetup for your collection of item(s).
Thank you for your understanding.


Can you charge me cheaper?

Sorry, no.
We do not entertain any negotiation of prices.

We import our Victoria's Secret items from USA.
Thus there will be handling and shipping fees.

Shipping from USA isn't cheap, especially be air.
That explain the price of Victoria's Secret items.

Moreover, all currency dealed is in USD.
This means that shipping cost will be approximately 1.5 times more.
(USD1 ≈ SGD1.5)

If our prices are uncompetitive compared to others' prices,
we will appreciate if you do not email us about it.
Different people have different suppliers,
thus explained the different cost price of the goods.
With that, a different price would be charged.
Thank you.


Payment first before items are sent. How do i know whether if you are a scammer?

We do not scam our customer.

We understand that there are many fraud cases among online stores,
especially without their own domain, e.g. .livejournal.com, .blogspot.com, .wordpress.com etc.

Where there is a need to protect the buyer,
however, there is also a need to protect the seller.
In this case, us.

Payment have to be received, before we mail out your order to you.
This is one of our policy, that has to agreed by you if you would like to purchase from us.
The reason for this policy is to protect us, the seller, from any fraud cases.

If any case, you think or feel that you would be scammed by us if you will to purchase from us.
Our best advice is not to buy from us.
Just like the reason we set up this policy of Payment first before items to be sent: protection,
it would be better if you protect yourself.

Otherwise, you can also opt for meetup,
where you pay and collect your items at the same time.

Trust is very important,
especially in cases of buying and selling online.
In the case that you have purchased or like to purchase from us,
we urge you to trust us.
Thank you.


Are your items instocks? Authentic?

 Yes, all our items are ready-instocks.

Yes, all our items are authentic.
Imported from USA.

If you doubt about authentication, you can choose not to purchase from us.



What is the different between normal and registered postage?

For Registered Postage:
Parcel will be delivered to your home door.
It is to be collected by a person, which can be members of family or maid in your household.
If noone is at home to collect the registered parcel, the postman will drop a letter into your house mailbox asking you to go to the newest post office to collect it by yourself, or opt for another mailing time.
Tracking available online, to estimate which day it would be delivered.

For Normal Postage:
Parcel will be posted into your mailbox.
Thus if the item is too large to fit inside the mailbox, i'll inform you about additional cost of registered postage/SpeedPost.
No tracking.

Normal postage would only be available for small items, such as makeup.
For bulky and larger items such as bags and speedy, we only deal through registered postage.

Till today, we do not have any lost mail.
However, we will not be held responsible for any lost mail.
Thus, we recommend registered postage at an additional $2.50.
This is because, in the case of lost mail, it would be easier to retrieve if possible,
as registered postage has a receipt where we will keep.
No matter what, in the case of any lost mail, be it via normal or registered postage,
 we will do our best to help you.

Procedure done by us to prevent lost mail:
1. All parcel wrapped in white paper.
2. Address written on both front and back of the parcel.
3. Our return address also written once on the back of the parcel.
4. Parcel securely wrapped - no gaps, as lots of tape are used.

We appreciate if you can drop us an email when you have received your parcel,
so that we do not worry for any lost mail.
Thank you.


By joining your mailing list (be a member!), what benefits do I get?

1. You are entitled to 5% off storewide.
(not applicable for sale items with $X.XX or during promotion)
2. Receive updates and exclusive discounts through email
3. For VS spree, handling fees for 1st item: $1.50, subsequent items $1 per item.
4. For VS spree, free upgrade from normal to registered postage for purchases > $50. (normal postage fees still chargable)


Why is your bags made in China? Are they authentic?

Yes, they are authentic.

They may be made in China, but they are still Victoria's Secret merchandises.

Many of you have misunderstood our meaning of "all items imported from USA".
We get our goods from USA.
We ship them from USA to Singapore.
However, import ≠ made in.
Please do not misunderstand us.
We have never stated that all items are made in USA.
Thank you for your understanding.

For the reason why Victoria's Secret Bags are made in China,
we could not answer and are also not in the position to answer this question.
We suggest you propose this question directly to Victoria's Secret,
as Victoria's Secret is the producer.

We are only the middle-person who re-sell Victoria's Secret merchandise to you.
None of Victoria's Secret production procedure are known to us.

We understnad Victoria's Secret is an America brand.
But this does not mean that they sell goods made in USA.

If you do not believe us,
you can order online from victoriassecret.com.
Bags are made in China.
Otherwise, you can make a trip down to Resort World Victoria's Secret Outlet.
Bags there are also made in China.

Other Facts:
More and more goods are produced in China, due to its cheap labour and resources.
Coach are produced in China, and each pouch/clutch/purse etc cost more than $300.
Apple Inc. is a company based in California, but iPhones are still made in China.

Advice:
Do read up Economics (mainly Micro-Economics) if you really want to know why goods are produced in China in generally.

In the case that you are very concerned regarding bags are made in China,
we would advice you not to get any items from us, or Victoria's Secret in the future.
Thank you.
retarded maroon

How long will I receive my items by postage?

Postage normally takes up to 3-5 workings days for them to be delivered.
Please be patient for SingPost to process your parcel and deliver them to you.

For other delays of postage parcel, we cannot answer your question of when you will receive your parcel,
as your parcel is now with SingPost.
Only SingPost could answer this question.
We apologise for any inconvenience caused,
however we must first stated that we are not in allies with SingPost, nor do we work for SingPost.
Thank you.


Will you bring back "sold out" items and bags?

 No.
We will not bring back "sold out" item.
Sold out ≠ Out of stock.
Once sold out, it's gone forever.

Though we will try our best to bring back our "sold out" items,
we do not promise.
This is because it's very difficult to find already-discontinued Victoria's Secret items.
They are extremely limited.
Once production is stopped, these items become limited edition.


Will you bring in more VS products?

Yes, we will in the future, where possible.
This is because all our items are instocks.
This means that we need the capital to go on.
Only your support will bring the best in us.
If you would like to have an update of our products, do join our mailing list.
Thank you.



Why didn't you reply my email?

There are a few reasons why we didn't reply your email:
1. You replied to an automated newsletter or email. There should be instruction at the end of such emails to ask you not to reply to it and any replies will not be entertained.
2. We didn't receive any email from you. We will definitely reply any email within 24 hours. Thus, if not replied, pls send again, your email might has never reached us at all.
3. We are away. For this, we will have an automated email sent to you to notify you that we are away for a certain number of days and we will reply you as soon as we get back. We will also post it on our homepage.
4. You are negotiating prices with us. We have already said that negotiation will not be entertained.
5. You are asking something that are already stated clearly on our website.


Will I get any paper bag/gift box if i purchase your item?

No paper bag will be given.
All prices only include the item alone.
Without any additional accessories (e.g. paper bags).
Without postage fee.

We apologise for that.
For those who are willing to purchase paper bags from us,
we are afraid that we have to disappoint you,
as we do not have any paper bags to sell.
We only sell items listed on our website.
Thank you.

Why isn't the shipping fees by units, like other VS spree blogshop?

The shipping fees for VictoriasSecret.Com is dependent on the total amount spent, not on the type of items you are purchasing.

Shipping Fees by other BS = [(total shipping)/(total no. of units)] x(your total shipping units)
This means that if u order e.g. 1qty $10 lipgloss of 1.0 shipping unit.
But other spree-ers's items are very expensive, e.g. 1qty bikini that cost $75 of 1.5 units.
Assuming total shipping = $30 and total shipping units 2.5 units (from above e.g.),
Shipping cost for u = ($30/2.5) x 1.0 = $12
But shipping cost for that other spree-er = ($30/2.5) x 1.5 = $18.
cost ratio of u to other spree-er = 1:7.5
shipping ratio of u to other spree-er = 1:1.5

as u can see, the method of shipping units is unfair.
thus, we calculate our shipping cost according to the cost of ur items, according to the shipping rate of VictoriasSecret.Com.

updated: we seldomly hold VS spree now. If any, we will email you through our mailing list newsletter.




 

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